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Zinger Music App

A music streaming app concept built from survey and interview research.

RoleUX Researcher & Designer
Year2023
TeamHannan Khan, Nathan Legrand, Solomon Chung, Logan Coombs, Aaron Pham, Owen Hall Lalonde
CourseUX 103 - UX Strategy, Dr. Sadeem Qureshi
Note

Facts only for now. Full write-up to follow.

The Zinger onboarding screen on a phone: the app icon above the line discover your favourite tunes and connect with artists, with Log In and Sign Up buttons

Brief

A music streaming app concept designed around what users say they dislike about existing services.

Research

  • 6-question survey to 700+ students on Laurier’s MyLearningSpace list, 15 responses
  • 5 in-depth interviews with 18–25 year olds
  • Competitive analysis of Spotify, Apple Music, YouTube Music, Amazon Music and SoundCloud
Competitive analysis matrix comparing Spotify, Apple Music, YouTube Music, Amazon Music and SoundCloud across positioning, price, audience, strengths, weaknesses, opportunities and threats

Survey results

  • 80% used Spotify, 20% Apple Music
  • 80% listened mainly on phone, 33% in the car, 18% on laptop
  • Spotify’s AI playlist feature rated 3.4 out of 5

Personas

Persona card for Jen, The Social Music Lover, with behaviours, goals, motivations, pain points and summary
Persona card for Bobby Brown, The Casual Listener, a 19-year-old full-time student in Brantford
Persona card for The Infrequent Listener, with a chart weighting cost at 60 percent, ease of use at 25 percent and convenience at 15 percent

Usability testing

Two rounds with the same 5 participants: a paper prototype, then an interactive Figma build.

  • Round 1 findings: recently-played music hidden behind an extra click; menu page oversized and cluttered
  • Round 1 fixes: Recently Listened, Weekly Recommendations and Always on Repeat surfaced on the home screen; menu condensed into a hamburger dropdown
  • Round 2 findings: no persistent play bar; no dedicated now-playing page
  • Round 2 fixes: play bar fixed to the bottom of every screen and on the lock screen; now-playing page with lyrics, artist profile, queue and comments

My contribution

Competitive analysis, survey and interviews, personas and Figma work, both rounds of usability testing.

Let’s Connect

Have a project in mind or just want to chat about UX design? I’d love to hear from you.

Schung247@gmail.com